FAQs

 

IS YOUR JEWELRY SAFE?

Our pieces are lead and nickel free and are stored in a safe and controlled environment.

HOW CAN I GET ASSISTANCE IF I NEED IT?

We're here to help! Email us at info@houseofcharlotteboutique.com for any order or product related questions. We look forward to helping you with your questions. We respond to email messages in the order that they are received, and we will respond to your as quickly as possible.

WHERE IS THE PACKAGE SHIPPED FROM?

Birmingham, Alabama

WHEN WILL MY ORDER SHIP?

All orders are processed and shipped within 1-3 business days.

HOW LONG DOES IT TAKE FOR ME TO GET A REFUND?

Please allow 5 to 7 days for your refund to be processed. Depending on your credit card company's processing time, it can take 1-2 billing cycles for the refund to appear on your statement. Original shipping charges are non-refundable.

I WANT TO RETURN MY PURCHASE! WHAT DO I DO?

We accept returns up to 14 days of receipt (day tracking says delivered). Please email info@houseofcharlotteboutique.com to obtain a merchandise return form and receive further instructions.  Items must be unworn and in the condition it arrived in.  After the 14 days of receipt and up to 30 days, we accept returns for exchange or credit.  Buyers are responsible for the postage back for orders under $100.  Original shipping charges are non-refundable.

All sale items can be returned for store credit. 

HOW DO I USE A STORE CREDIT AND A COUPON CODE?

Please enter your coupon code in the discount code section at check out. You will also see a place for notes and comments please include the discount code in the notes. At the time your order is shipped your discount will be adjusted to your store credit or form of payment.

I WANT TO PURCHASE AN ITEM THAT'S SOLD OUT! WHAT DO I DO?

Click on the item you would like to purchase and select your desired size if the item is sold out a notification will pop up. Click on "notify me when available" and enter your email address. When the item is back in stock you will be notified by email.