Shipping & Returns
We are so excited you are checking out this page as this means you want to get your goods as soon as you can. Please allow us up to 4 DAYS (excluding weekends and holidays) TO PROCESS AND SHIP YOUR ORDER. When we have processed your order, we will send you a confirmation email with delivery information. MOST ORDERS go out within 1-2 days from payment authorization. Orders placed on weekends and national U.S. holidays will be processed on the following business day. House of Charlotte cannot be held liable for delays in which are beyond our control. For a time specific estimate, please email firstname.lastname@example.org.
All products are shipped via USPS, USPS can take 2 - 3 working days to deliver your package after is has been shipped.
International shipping is $32, we ship via USPS Priority and it can take 1 - 3 weeks for delivery.
International returns: If an order is returned due to a customer not paying custom fees your order will be given store credit. We will not be refunding the order and the store credit will be for the items ordered and not for the cost of shipping.
Easy Returns & Exchanges
We are sorry to hear the item did not work out for you. Here’s the good news we can help you exchange or refund you anything easily.
Details to note, anything worn, washed, with makeup or damaged after receipt will not be accepted for return. These items will be sent back to you.
REGULAR PRICE: We accept returns up to 14 days of receipt (day tracking says delivered). Please email email@example.com to obtain a merchandise return form and receive further instructions. Items must be unworn and in the condition it arrived in. A return will not be accepted without a completed return form. After the 14 days of receipt and up to 30 days, we accept returns for exchange or credit. Buyers are responsible for the postage back for orders under $100.
Returns for online store credit will be processed free of charge, while returns for a refund to your original payment method (i.e. credit card, Paypal) will require a handling & processing fee of $6, which will be deducted from the amount to be refunded to you. Original shipping charges are non-refundable.
Refunds will be credited to the same card used to make your purchase. Shipping and handling charges are not refundable. The original shipping fee ($6 US) will be deducted from the refund for any order. Please allow 5-7 days for your refund to be processed. Depending on your credit card company's processing times, it can take 1-2 billing cycles for the refund to appear on your statement. Original shipping charges are non-refundable.
All sale items can be returned for store credit.
If you believe you have received defective or incorrect merchandise (style, color), you must contact us within 48 hours of receipt and provide a photo of the defect. We will then determine if you are eligible for a full refund, exchange or credit and we will provide you with a prepaid label. After 48 hours, your item will fall within the 14 or 30 day policy described above. Damaged items must be unworn, repacked in the original packaging it came in.
Please email us with the your order number, a description of the damage, and a photograph of the damage to firstname.lastname@example.org.