Rewards Program FAQ

House of Charlotte Loyalty Rewards Program

Frequently Asked Questions

How Can I Earn Points?

You can earn points by participating in any of our promotions! Simply click on the 'Reward Program' tab to view and take part in our current opportunities. 

What Can I Redeem My Points For?

Just visit the 'Reward Program' tab to view all of our exciting reward options.

How Do I Redeem My Points?

Exchanging your points for great rewards couldn't be easier! Simply visit the ' Reward Program' tab to view all of our great reward options and click the 'Redeem' button to redeem your reward.

How Do I Check My Points Balance?

Your up-to-date points balance is always displayed in the top of the popup.

Does It Cost Anything To Begin Earning Points?

No, the Loyalty Program is completely free, and it will never cost you anything to earn points. Make sure to visit the ' Reward Program' tab to get started.

How Long Will It Take For Points To Post To My Account?

You should receive points in your account as soon as you complete a promotion.

Do My Points Expire?

No, your points will never expire.

What Happens To My Points If I Make A Return?

When you return an item, you lose the associated credit you originally earned by buying the item in the first place.
For example: let's say you had previously spent $50 towards a 'spend $100, earn 500 points' promotion, and you decide to buy a $20 item, which bumps you up to $70. If you decide to return that item, your progress would also go back down to $50 – it's just like you hadn't bought the item in the first place.

How Do I Contact Support If I Have Questions About My Points?

We're ready and waiting to answer your questions about our rewards program! Just send us an email (or messenger us) and we'll be in touch.

What If I Don't Want To Receive Promotional Emails?

From time to time, you'll receive program-related emails from us. If you'd prefer to not receive those types of emails anymore, just click the 'Unsubscribe' button when you receive your next email.